Refunds & Withdrawal
Your statutory rights as a consumer in the EU/EEA, and how we apply them.
Right of withdrawal (14 days)
As a consumer you normally have 14 days to withdraw from a distance contract without giving a reason. Because our products are digital content and on-demand AI services, we ask you before payment to expressly request immediate performance and to acknowledge that you lose the withdrawal right once the content has been fully supplied. That consent is never pre-ticked and is recorded with a timestamp.
If you have not used the service
If no AI generation has been performed with the credits from your purchase, you can withdraw within 14 days and receive a full refund, including any VAT charged.
If you have already generated documents
Once generation has started, the supplied part of the service is not refundable. Unused credits from the same purchase can still be refunded on request within 14 days; those unused credits are then revoked. Credits from other purchases and your already generated documents are never affected.
Expiry
Kit credits expire 7 days after fulfilment. Expiry is not a refund event; expired credits cannot be reinstated but were clearly disclosed before purchase. Credit packs never expire.
How to request a refund
Write to infocrewcv@gmail.com from your account email, stating the purchase date. We acknowledge every request and decide within 14 days. Approved refunds are returned through Stripe to the original payment method.
Chargebacks and disputes
If a payment is disputed with your bank, the unused credits of that purchase are frozen while the dispute is open. If the dispute is resolved in your favour or the payment is reversed, those unused credits are revoked; if it is resolved in our favour, they are restored. Contacting us first is usually faster.