Question 1

What does ATS-optimized actually mean for an airline application?

Accepted Answer

Most carriers screen applications through an applicant tracking system before a human reads them. We use single-column layouts, standard section headings, parseable date formats and the competency vocabulary each airline publishes, so your document is read correctly rather than discarded on formatting.

Question 2

Do you support both cabin crew and flight deck applications?

Accepted Answer

Yes. CrewCV AI has distinct document structures for cabin crew, first officers, captains and cadet pilots. Each one prioritises different evidence — service and safety records for cabin crew, hours and type ratings for flight deck, aptitude and training progression for cadets.

Question 3

Can I tailor a CV to a specific airline?

Accepted Answer

Every generation asks for a target airline and position. The wording, ordering and competency framing adjust to that operator's published assessment criteria and regional conventions.

Question 4

Is my personal and licence data safe?

Accepted Answer

Your profile and documents are private to your account — no one else can see or access them. Nothing is shared with airlines or third parties, and you can permanently delete any document whenever you want.

Question 5

What formats can I export?

Accepted Answer

Every document can be copied as clean plain text for online application forms, or printed and saved as a PDF for direct upload and email applications.

Question 6

Do you offer refunds?

Accepted Answer

If a purchased plan has not been used to generate documents, contact support within 14 days and we will refund it in full.

Question 7

How do credits work?

Accepted Answer

The kit gives you 8 credits. Generating your CV and cover letter together uses 4 of them. Those 8 credits are valid for 7 days from the moment you buy: if you don't use them in that time they disappear, and you'd need to buy new credits to keep making changes. Downloading a CV or cover letter you already generated is always free — no time limit, no download limit, no credits, no matter how much time has passed. Everything else is priced per action: generating only the CV costs 3 credits, only the cover letter 3 credits, regenerating your professional summary 2, improving your skills 2, and a smart edit of one section 3. Manual editing is always free. Credits you buy separately in packs never expire, unlike the 8 included with the kit.

Questions before you apply.

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